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Frequently asked

QUESTIONS

Are you curious about our at-home try-on process? Need more information about our diamond quality? Read below to find out more.

Pre-Designed Rings

WHAT MAKES WOVE RINGS UNIQUE?

All Wove rings come with the option of a try-on ring, which is a ring made of non-precious materials that allow you to try on the ring at home before purchasing the real ring. This service allows you to buy your final ring with 100% confidence that you will love your real ring after seeing it in person. Wove rings are made entirely in the USA by master goldsmiths and sustainably created with 100% recycled metals and ethically sourced diamonds.

How much does a Wove ring cost?

In order for us to offer the highest ring quality and craftsmanship, our ring pricing starts at $1000. Included in our pricing is a free home try-on experience, which will ensure that you’re 100% happy with your ring design before ordering your final ring.

How does the home try-on process work?

Once you order your ring for at-home try-on, your ring arrives straight to your door within 3-5 business days. Once you receive your ring, you have 10 days* to try it on for size. Wear it around the house or while doing your favorite activities to see how the ring’s size, style, and fit work with your lifestyle. Once you’re happy with your ring, head back over to the ring you liked and select ‘Buy This Ring’ to purchase the real ring. *Please note: The at-home try-on experience for pre-designed rings is a free service that Wove offers. However, in order to avoid being charged a $100 fee, please ensure that your ring is returned by the end of the 10-day trial period (free return label provided by Wove).

How long can I try my ring for?

Once you order your ring for at-home try-on, you’ll receive it straight to your door within 3-5 business days. Once you receive your ring, you have 10 days* to try it on for size. Wear it around the house or while doing your favorite activities to see how the ring’s size, style, and fit work with your lifestyle. Once you’re happy with your ring, head back over to the ring you liked and select ‘Buy This Ring’ to purchase the real ring. *Please note: The at-home try-on experience for pre-designed rings is a free service that Wove offers. However, in order to avoid being charged a $300 fee, please ensure that your ring is returned by the end of the 10-day trial period.

What are try-on rings made out of?

Wove try-on rings are created with alloys and imitation diamonds to give you a realistic, yet low-cost version of your priceless ring.

How can I add a custom touch to my Wove ring?

If, after browsing through our curated selection of pre-designed rings, you’re not able to find what you’re looking for, we can help you create your own custom ring. Complete our quiz to get matched with your own personal jewelry designer. Your designer will listen to your unique requirements and work with you to create your dream custom ring.

Bespoke Process

What is the difference between Wove Pre-Designed Rings and the Wove Bespoke Process?

Although our Wove pre-designed rings are a curated selection of our best-selling designs, there may be extra details that you’d like to include in your ring that are not available in a pre-designed option. That’s why we created the Wove Bespoke Process. Meet with one of our world-class jewelry designers who will help you create a ring that’s uniquely yours. Whether you’d like to add a hidden gemstone, ornate band details, a custom engraving, or anything else - your designer will create a custom ring design that meets your requirements. After your initial consultation with your designer, receive a beautiful custom sketch of your ring to ensure that the design you had envisioned in your head matches what your designer has created for you. If you’re happy with your sketch, we create a custom try-on ring for you to try on at home before you buy your final ring.

What is the cost of creating a Wove bespoke ring?

In order for us to provide you with an unmatched design experience, our bespoke engagement rings start at $8000. Our pricing reflects the value our clients receive from our exceptional custom process which includes working with a personal jewelry designer to create your one-of-a-kind ring, as well as our at-home try-on experience. Clients that do our bespoke design experience are also able to keep their custom try-on ring as a travel ring.

How does the bespoke try-on process work?

We want to make sure you love your ring, which is why we send you a home try-on ring before you buy your final ring. Once you and your designer create your ring design, your try-on ring is handcrafted in our workshop and sent to your home. After receiving your ring, you have 10 days to try it on for size. Wear it around the house or while doing your favorite activities to see how the ring’s size, style, and fit work with your lifestyle. If you decide to move forward with creating your final ring, you get to keep your try-on ring to wear as your ‘Honeymoon Ring’ and the $100 deposit is credited towards your final ring. If you’re happy with your ring, we create your final ring for you. If there’s anything you’d like to change about your ring, let your designer know and we will make those changes before creating your final ring. If you decide not to move forward with your final ring, the only fee you will incur is the $100* deposit that will get charged to your credit card. *Please note: Unlike our free at-home try-on experience for pre-designed rings, you will be charged a $100 fee (which will be credited towards your final ring, if you decide to buy one) for the creation of a custom try-on ring as the ring is custom-designed especially for you.

What are try-on rings made out of?

Wove try-on rings are created with alloys and imitation diamonds to give you a realistic, yet low-cost version of your priceless ring.

Can I keep my bespoke try-on ring?

Yes! For bespoke rings, you get to keep your try-on ring! If you purchase your final ring through Wove, your try-on ring is free and will be able to keep it to use as your “Honeymoon Ring.” Take it with you on your honeymoon without worrying about losing or damaging your actual ring. If you don’t end up working with us to create your final ring, the only fee you will incur is the $100 deposit you paid to get your custom ring made.

Where are Wove Bespoke Rings made?

Unlike other online retailers, Wove custom rings are all handcrafted from start to finish in historic Lancaster, Pennsylvania. Our goldsmiths are specially trained and have decades of experience making custom jewelry.

Who are the Wove Designers?

Wove designers have been immersed in the jewelry industry and are specially trained to give couples a remarkable design experience. Our designers are all educated and certified by the Gemological Institute of America (GIA).

Can I work with my designer on new projects?

Yes! Wove designers can become your personal jewelry designers for life. We’re your jewelry team. You can open up new collaborations in your account and start the designing process right away.

Which ring style suits me?

Wove designers are trained to help you determine what your preferences are, and then translate those preferences into a ring that you'll love. By working with one of our designers and trying on your design through our home try-on process, you will learn what style suits you best.

How long will my ring take to arrive?

We work fast! Once you’ve placed your home try-on order, your custom try-on ring is built within 7-10 days. Once the custom try-on ring is created, it’s shipped to you within 2 days. After placing your final ring order, your final ring is handcrafted within 7-10 days and is shipped within 2 days.

What happens if I want to alter the design after I receive my try-on ring?

If you’ve worked with us to create a bespoke ring, it’s easy to make changes to your design! Contact your designer and they will schedule a follow-up consultation to walk through any adjustments your ring requires.

What are the benefits of buying a custom ring with Wove as opposed to buying one in-store?

Wove offers an at-home try on service for both custom and pre-designed rings. We are dedicated to helping you find “The One,” and our home try-on service ensures that you’re buying with complete confidence. No high pressure sales staff and no 6-8 week wait for custom jewelry (with no trial). Wove stands alone.

Who should design the ring - the wearer or the proposer?

There’s no right way to create your ring! We work with all types of relationships and if you want to be involved in designing your ring with your partner, then we highly encourage you to. Typically the wearer and the proposer begin the process together by both attending the first design consultation. Then, once the wearer decides which style ring they like best, the proposer takes it from there.

Diamonds & Certification

WHAT ARE GIA DIAMOND CERTIFICATES?

The GIA is the most prominent and respected diamond grading lab in the world. Each GIA graded diamond comes with a grading report that shows all of the specifications (“4 C’s”) and characteristics of the diamond. Each Wove engagement ring set with a GIA diamond will be accompanied by a GIA diamond grading certificate.

WHAT IS THE QUALITY OF THE MELEE DIAMONDS USED IN YOUR JEWELRY?

Wove only uses diamonds of the highest quality. We never use diamonds below I Color and SI2 Clarity, and we typically use G Color and VS2 Clarity diamonds and above in engagement rings and wedding bands to maximize brilliance.

ARE ALL WOVE DIAMONDS ETHICALLY SOURCED?

Yes! All Wove diamonds have been assessed by the Kimberly Process to ensure that they’re ethically sourced.

DOES WOVE HAVE LAB-CREATED DIAMONDS OR NATURAL DIAMONDS?

Wove offers both natural and lab-grown diamond options. Your designer will walk through your diamond options with you and our team of gemologists will source the perfect diamond for your preference.

Wove Guarantee

WHAT IF I NEED TO RESIZE MY RING AFTER PURCHASING?

Wove will resize your ring for free up to 100 days following your purchase.

DOES WOVE OFFER FREE SHIPPING?

Yes! Wove offers free shipping on all purchases in the United States.

ARE THERE ANY INSURANCE OPTIONS AVAILABLE?

We provide a complementary appraisal of your ring and highly encourage that you insure your ring prior to receiving it. Most banks offer personal property insurance that will cover your ring.

WHAT IS WOVE’S RETURN POLICY?

Wove is committed to creating a ring that you’ll love. Wove offers each engagement ring client a home try-on service to ensure that they love their final ring. Once you agree to your final design we will build your final (non-refundable) engagement ring.

DO YOU SHIP OUTSIDE OF THE US?

Yes! Domestic shipping is free, but for an additional fee, Wove will ship your ring to Canada or Mexico (Wove is planning to expand to Europe soon).

DOES WOVE OFFER FINANCING?

Wove offers financing through Affirm on purchases up to $17,500. For larger purchases, we work with clients to create a bespoke payment plan.

Craft YOUR dream ring

Design and try out your ring before you decide. Once it’s perfect, your final ring is handcrafted by our master goldsmiths in Lancaster, PA and delivered straight to your doorstep.