Privacy Policy

Last updated: September 17, 2026

At Wove, jewelry is personal. The information you share with us can be personal, too.

Whether you are shopping one of our designs, creating a custom engagement ring, redesigning an heirloom, working one-on-one with a Wove Designer, or simply exploring what is possible, we want you to understand what information we collect, why we collect it, and how we use and protect it.

This Privacy Policy describes how Wove Made, Inc. (“Wove,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit WoveMade.com, make a purchase, schedule or participate in a design consultation, communicate with us, interact with our advertising or social media, or otherwise use our websites, products, services, and related features (collectively, the “Services”).

Our online store is powered by Shopify, which provides technology that enables us to offer many of the Services described in this Policy.

If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will control.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you, relates to you, describes you, or can reasonably be linked to you. It generally does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with you.

The information we collect depends on how you interact with Wove.

Contact Information

We may collect information such as:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Other contact information you choose to provide

Account Information

If you create an account with Wove, we may collect information associated with that account, including:

• Login credentials
• Account preferences
• Saved addresses
• Order history
• Wishlist or saved product information
• Communication preferences

You are responsible for maintaining the confidentiality of your account credentials.

Order and Transaction Information

When you browse, purchase, return, exchange, repair, resize, service, or otherwise transact with Wove, we may collect information such as:

• Products viewed or purchased
• Cart activity
• Order history
• Purchase price
• Discounts or promotions used
• Billing and shipping information
• Payment status
• Returns, exchanges, cancellations, repairs, or service history
• Delivery and fulfillment information

Payment Information

Payments may be processed through Shopify, payment processors, banks, financing providers, or other payment-service providers.

Depending on the payment method used, payment information may include:

• Credit or debit card information
• Billing information
• Payment account information
• Transaction details
• Payment confirmations

Wove does not necessarily receive or store complete payment-card information when payments are processed by third-party payment providers.

2. Custom Design and Jewelry Information

Creating meaningful jewelry often requires more information than making an ordinary online purchase.

When you work with a Wove Designer or use our custom-design services, we may collect information you voluntarily provide about your jewelry, preferences, project, or story.

This may include:

• Ring size or other jewelry sizing information
• Preferred metal, gemstone, diamond, shape, setting, style, or design details
• Natural or lab-grown diamond preferences
• Budget or desired price range
• Diamond or gemstone specifications
• Engraving requests
• Existing jewelry or heirloom information
• Photographs of jewelry, stones, hands, inspiration pieces, or other references
• Sketches, drawings, inspiration boards, screenshots, or links
• CAD comments, revisions, approvals, and design feedback
• Details about an existing center stone or gemstone you would like incorporated into a design
• Information associated with repairs, resizing, restoration, or heirloom redesign
• Desired timelines, anniversaries, weddings, proposals, or other relevant dates
• Design-consultation notes and communications

You may also choose to share personal stories or details about the people or events that inspire your jewelry. We use this information only as reasonably necessary to communicate with you, understand your request, provide our Services, create your design, improve your experience, or as otherwise described in this Policy.

Please avoid sending information that is not reasonably necessary for your Wove experience.

3. Consultations and Communications

When you schedule a consultation, contact our team, communicate with a Designer, use a website chat or messaging feature, submit a form, or otherwise communicate with Wove, we may collect:

• The content of your communications
• Appointment information
• Consultation notes
• Design preferences
• Questions and requests
• Customer-service history
• Email, text, chat, or telephone correspondence

Where permitted by law, certain communications or interactions may also be retained for training, quality assurance, customer service, fraud prevention, documentation, or business purposes.

4. Information Collected Automatically

When you visit or interact with WoveMade.com or our digital Services, certain information may be collected automatically through cookies, pixels, tags, software development kits, log files, and similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Network information
• Pages viewed
• Products viewed
• Links clicked
• Referring website
• Search activity
• Shopping-cart activity
• Approximate geographic location based on IP address
• Dates and times of visits
• Interactions with advertisements or marketing communications

We may use this information to operate our website, understand how customers interact with Wove, improve our Services, remember preferences, prevent fraud, analyze performance, and provide relevant marketing.

5. Sources of Personal Information

We may collect personal information:

Directly from you, such as when you place an order, submit a form, schedule a consultation, communicate with a Designer, create an account, provide design materials, or contact us.

Automatically, when you browse or use our website or interact with our digital Services.

From service providers, including Shopify, payment processors, shipping providers, communications platforms, scheduling services, technology providers, analytics providers, fraud-prevention services, and other companies that help us operate Wove.

From business, advertising, or marketing partners, where permitted by law.

From social media or other third-party platforms, when you interact with Wove through those services or choose to make information available to us.

6. How We Use Personal Information

We may use personal information for the following purposes.

To Provide the Wove Experience

We use information to provide, personalize, and improve our Services, including to:

• Process and fulfill orders
• Create and manage customer accounts
• Schedule design consultations
• Connect customers with Wove Designers
• Understand jewelry and design preferences
• Develop custom jewelry designs
• Prepare sketches, CAD renderings, estimates, or other design materials
• Source diamonds, gemstones, settings, or other materials
• Coordinate manufacturing, stone setting, finishing, engraving, resizing, repairs, or other services
• Process payments
• Arrange shipping and delivery
• Provide order updates
• Facilitate returns, exchanges, repairs, warranty service, or other eligible services
• Maintain records of purchases and design projects
• Respond to customer questions
• Provide customer support

To Personalize and Improve Wove

We may use information to better understand how customers experience Wove and to improve our:

• Website
• Product assortment
• Custom-design process
• Consultation experience
• Customer service
• Marketing
• Technology
• Products and services

We may also use information to recommend products, styles, educational materials, or services we believe may be relevant to you.

Marketing and Advertising

Where permitted by law, we may use personal information to communicate with you about Wove products, designs, collections, services, events, stories, promotions, or other information we think may be of interest.

Communications may occur through channels such as:

• Email
• Text message
• Digital advertising
• Social media
• Postal mail

We may also work with advertising and analytics providers to measure advertising performance and show advertisements that may be more relevant to your interests.

Depending on applicable law, certain disclosures of information for cross-context behavioral or targeted advertising may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising,” even though money is not exchanged for your personal information.

Where required, you may opt out of these uses as described in the Your Privacy Rights and Choices section below.

Security and Fraud Prevention

We may use personal information to:

• Protect customer accounts
• Authenticate transactions
• Detect or prevent fraud
• Investigate suspicious activity
• Protect Wove, our customers, and our partners
• Maintain the security of our website and technology
• Prevent misuse of our Services

Legal and Business Purposes

We may use personal information when reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to valid subpoenas, court orders, or government requests
• Maintain legally required business and financial records
• Enforce our agreements, terms, and policies
• Establish, exercise, or defend legal claims
• Resolve disputes
• Protect Wove's rights, property, customers, employees, or others

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate Wove and provide our Services.

Shopify

Our online store and certain related Services are powered by Shopify.

Information submitted through our website may be processed by Shopify to provide ecommerce, checkout, account, analytics, personalization, advertising, security, and other services.

Shopify may process information about your interactions with Wove and other Shopify merchants in accordance with Shopify's own privacy practices.

Service Providers

We may provide information to companies that perform services for us, such as:

• Payment processing
• Website hosting and ecommerce services
• Information technology
• Cloud storage
• Scheduling
• Customer-service technology
• Email and text communications
• Analytics
• Fraud prevention
• Shipping and delivery
• Order fulfillment
• Marketing and advertising
• Professional services

These providers may access personal information only as reasonably necessary to perform services for us or as otherwise permitted by law.

Manufacturing and Jewelry-Service Partners

Wove works with trusted craftspeople, manufacturers, diamond and gemstone suppliers, laboratories, setters, finishers, shipping providers, and other jewelry-industry partners to create and service our jewelry.

We may provide those partners with information reasonably necessary to perform their work, such as:

• Order or project numbers
• Design specifications
• CAD files
• Ring sizes
• Engraving details
• Diamond or gemstone specifications
• Repair or service instructions
• Shipping or fulfillment information

We seek to limit the personal information shared with these partners to what is reasonably necessary to complete the applicable service.

Shipping and Delivery Providers

We may disclose your name, delivery address, telephone number, email address, or other necessary order information to shipping carriers, insurers, logistics providers, or fulfillment partners to deliver or protect your purchase.

Marketing and Advertising Partners

We may provide or make certain information available to advertising, analytics, and marketing partners to measure campaign performance, understand customer activity, or provide more relevant advertising.

Where applicable law gives you the right to opt out of these activities, you may exercise that right as described below.

At Your Direction

We may disclose information when you ask us to do so or consent to the disclosure.

For example, this may occur when you request delivery to another person, use a social-media integration, or otherwise direct us to provide information to a third party.

Corporate and Legal Transactions

We may disclose information in connection with:

• A merger
• Acquisition
• Financing
• Reorganization
• Sale of assets
• Bankruptcy
• Due diligence
• Other actual or proposed business transaction

We may also disclose information when necessary to comply with law, respond to legal process, enforce our policies, prevent fraud, or protect our rights or the rights of others.

8. Relationship With Shopify

Shopify hosts our online store and provides technology that allows us to offer our Services.

When you interact with Wove through Shopify-powered features, Shopify may collect and process personal information about your use of those Services.

Information you submit through our website may be transmitted to Shopify and other service providers located in the United States or other countries.

Shopify may also use information collected through interactions with Wove and other Shopify merchants to provide and improve certain Shopify services, including enhanced shopping, personalization, security, measurement, and advertising features.

In circumstances where Shopify independently determines how and why certain information is processed, Shopify is responsible for that processing under its own privacy policies.

You can learn more by reviewing the Shopify Consumer Privacy Policy and, where available, the Shopify Privacy Portal.

9. Cookies and Similar Technologies

Wove and our service providers may use cookies and similar technologies to:

• Keep our website functioning
• Remember your preferences
• Maintain your shopping cart
• Enable checkout and account functionality
• Understand website traffic
• Measure site performance
• Detect fraud
• Improve our Services
• Measure marketing effectiveness
• Personalize content or advertising

Certain cookies are necessary for the operation of our website. Other cookies may be optional depending on applicable law and your location.

Where available, you may manage certain cookie or privacy preferences through the controls presented on our website or through your browser or device settings.

Disabling some cookies may affect how portions of WoveMade.com function.

10. Third-Party Websites and Services

Our Services may include links to third-party websites, social-media platforms, payment providers, or other services that Wove does not control.

When you leave our website or interact with a third-party service, that third party's privacy policy and terms may apply.

We are not responsible for the privacy, security, accuracy, availability, or practices of third-party websites or services.

The inclusion of a link does not necessarily constitute Wove's endorsement of the third party or its practices.

11. Social Media and Public Content

If you interact with Wove through social media or publicly share content involving Wove products, that information may be visible to other people depending on your account settings and the policies of the applicable social-media platform.

If you submit a review, testimonial, photograph, video, social-media post, or other content directly to Wove for publication or promotional use, our use of that content will also be subject to any applicable permissions, releases, agreements, or terms associated with that submission.

Providing private design materials to a Wove Designer does not, by itself, mean that you have given Wove permission to publicly publish those materials for advertising or promotional purposes.

12. Children's Privacy

Wove's Services are intended for adults and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to Wove improperly, please contact us so that we can review the matter and take appropriate action.

As of the effective date of this Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

13. Data Security

We care about protecting the information entrusted to us and use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, communication method, storage system, or transmission over the internet can be guaranteed to be completely secure.

For that reason, we cannot guarantee absolute security.

Please do not send highly sensitive information, full payment-card numbers, passwords, or other confidential credentials through unsecured email, text message, or other unsecured communication channels.

If you create a Wove account, please use a strong password and protect your login credentials.

14. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to:

• Complete and document transactions
• Maintain customer and design records
• Provide warranty, repair, sizing, or customer service
• Maintain accounting and tax records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Comply with legal obligations

Retention periods may vary based on the type of information, the nature of your relationship with Wove, legal requirements, and legitimate business needs.

Custom jewelry and design records may be retained when reasonably necessary to provide future service, repairs, warranty support, redesign, reproduction, or other assistance concerning your jewelry.

15. Your Privacy Rights and Choices

Depending on where you live, privacy laws may provide you with certain rights concerning your personal information.

These rights may include:

Right to Access or Know

You may have the right to request information about the personal information we maintain about you and how it has been used or disclosed.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you.

Some information may be retained where permitted or required by law, including records needed for transactions, fraud prevention, warranty administration, accounting, legal compliance, or dispute resolution.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable format.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain disclosures or processing of personal information that applicable law defines as:

• A sale of personal information
• Sharing of personal information
• Targeted advertising
• Cross-context behavioral advertising

Where applicable, you may exercise these rights using the privacy or opt-out controls available through our website or by contacting us.

Global Privacy Control

Where required by applicable law, if your browser sends a recognized Global Privacy Control (GPC) signal, our website or service providers may treat that signal as a request to opt out of qualifying sales, sharing, or targeted-advertising activity for that browser or device.

If that browser or device can be associated with a Shopify account, Shopify may also apply the request to the associated account where applicable.

Other browser-based “Do Not Track” signals may not be recognized unless required by law.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link contained in the email.

You may opt out of eligible promotional text messages using the opt-out instructions contained in the message.

Even if you opt out of marketing communications, we may still send non-promotional communications, such as:

• Order confirmations
• Shipping updates
• Appointment communications
• Design or project communications
• Payment notices
• Account notices
• Warranty or service communications
• Customer-service messages

16. Exercising Your Privacy Rights

You may submit a privacy request using the privacy controls provided through our website, where available, or by contacting Wove using the information below.

We may need to verify your identity before completing certain requests.

Depending on applicable law, you may also designate an authorized agent to submit a request on your behalf. We may require documentation establishing the agent's authority and may ask you to verify your identity directly.

Privacy rights are not absolute. We may deny or limit a request when permitted by law.

We will not discriminate against you for exercising a privacy right provided by applicable law.

17. International Visitors and Data Transfers

Wove is based in the United States, and our service providers may operate in the United States and other countries.

As a result, your information may be transferred, stored, or processed outside the country in which you live.

Those countries may have data-protection laws that differ from the laws of your jurisdiction.

Where required by law for transfers from the European Economic Area, United Kingdom, or other applicable jurisdictions, appropriate legal transfer mechanisms may be used, including approved standard contractual clauses or other recognized safeguards.

18. Complaints and Appeals

If you have a concern about how Wove handles personal information, please contact us first so we can review and respond to your concern.

Depending on where you live, you may also have the right to appeal a decision we make concerning a privacy request or submit a complaint to an applicable privacy or data-protection authority.

19. Changes to This Privacy Policy

Wove may update this Privacy Policy from time to time to reflect changes to:

• Our business
• Our website or Services
• Technology
• Service providers
• Privacy practices
• Legal or regulatory requirements

When we update this Policy, we will revise the “Last updated” date shown above and provide any additional notice required by applicable law.

We encourage you to review this Privacy Policy periodically.

20. Contact Wove

Questions about this Privacy Policy, our privacy practices, or your personal information can be directed to:

Wove Made, Inc.
210 Hostetter Road
Manheim, PA 17545
United States

Email: Hello@wovemade.com
Phone: 855-599-9683

You may also contact us through the contact options available at WoveMade.com.

Made for your story. Handled with care.