SHIPPING POLICY

Last Updated: September 12, 2026

At Wove, every piece is prepared with care from the moment production is complete through the moment it reaches you.

Because much of our jewelry is made to order, shipping begins only after your piece has completed production, final inspection, and quality control.

This Shipping Policy explains how Wove Made, Inc. (“Wove,” “we,” “us,” or “our”) handles shipping, delivery, tracking, insurance, and related matters.

Production Time vs. Shipping Time

Production time and shipping time are separate.

Most made-to-order Wove jewelry is typically completed within approximately 3–4 weeks after all required payment, selections, approvals, and design details have been received.

Bespoke, fully custom, specialty-stone, or especially complex pieces may require additional time.

Once production is complete and your jewelry passes final quality control, it will be prepared for shipment.

Any production or delivery date provided by Wove is an estimate unless we expressly confirm a guaranteed date in writing.

Domestic Shipping

Wove ships within the United States using reputable carriers selected based on the value, destination, timing, and security requirements of each order.

Shipping options may vary by order.

Where applicable, shipping charges will be disclosed before checkout or included in your order documentation.

For high-value jewelry, Wove may require:

• insured shipping;

• adult signature;

• direct signature;

• delivery confirmation;

• identification at pickup; or

• pickup from an approved carrier location.

We may also restrict certain delivery methods or destinations when necessary for security or insurance purposes.

Complimentary Shipping

Where Wove offers complimentary shipping, that offer applies only to eligible orders and destinations and may be subject to exclusions.

Complimentary shipping does not necessarily include expedited delivery, international shipping, return shipping, or special handling services.

Tracking Information

Once your order ships, Wove will generally provide tracking information to the email address or mobile number associated with your order.

Tracking information may take several hours to update after the carrier receives the package.

Carrier tracking estimates are provided by the carrier and are not guaranteed by Wove.

Signature Requirements

Many Wove shipments contain high-value jewelry.

For your protection, Wove may require a signature upon delivery.

If a signature is required, the carrier may not leave the package unattended.

You are responsible for ensuring that an authorized person is available to receive the shipment or for making permitted arrangements directly with the carrier.

Carrier policies regarding signature release, delivery changes, holds, rerouting, and pickup may vary.

For security reasons, Wove may restrict or prohibit certain delivery modifications after shipment.

Shipping Addresses

Please carefully review your shipping address before submitting your order.

You are responsible for providing a complete and accurate shipping address.

Once an order has entered production or shipment preparation, changes to the shipping address may require additional verification.

For high-value orders, we may require identity or payment verification before approving an address change.

Wove is not responsible for delays, additional charges, or losses caused by an incorrect or incomplete address supplied by the customer.

If a package is returned to Wove because of an incorrect address, failed delivery, refusal, or other customer-related delivery issue, additional shipping charges may apply before the order is resent.

Alternate Addresses

For fraud-prevention and security purposes, some orders may be subject to additional verification when the requested shipping address differs from the billing address.

Wove reserves the right to request additional documentation or decline shipment to an address that cannot reasonably be verified.

PO Boxes & Mail Forwarding Services

Certain high-value shipments may not be eligible for delivery to:

• PO Boxes;

• mail forwarding services;

• virtual mailboxes;

• freight forwarding companies;

• temporary addresses; or

• other locations that do not support secure, verified delivery.

If your order cannot be shipped to the address provided, we will contact you to arrange an alternate delivery location.

Carrier Holds & Pickup Locations

In some cases, Wove may permit or require delivery to an authorized carrier location for secure pickup.

The carrier may require government-issued identification before releasing the package.

The name on the identification may need to match the recipient information associated with the shipment.

Insurance

When Wove provides insured shipping, coverage is subject to the terms, limits, procedures, and claim determinations of the applicable carrier, insurer, or shipping provider.

If a package is lost, damaged, stolen, or tampered with while in transit, you agree to reasonably cooperate with Wove and any applicable carrier or insurer during the investigation or claims process.

This may include providing:

• photographs;

• identification;

• written statements;

• delivery information;

• police reports where appropriate;

• affidavits; or

• other documentation reasonably required to investigate the claim.

Submitting a shipping claim does not guarantee approval by the carrier or insurer.

Risk of Loss & Delivered Packages

Wove remains responsible for the shipment to the extent required by applicable law and subject to applicable insurance coverage while the package is in transit.

Once a carrier records a package as successfully delivered to the address provided by the customer, responsibility for protecting the package generally transfers to the recipient, except where applicable law provides otherwise.

Wove is not responsible for theft, disappearance, weather exposure, misplacement, or other loss occurring after confirmed delivery.

For this reason, we strongly recommend choosing a secure delivery location where an authorized recipient will be available.

Missing Packages

If tracking shows that your package has not been delivered within the expected carrier timeframe, please contact Wove promptly.

We will assist in opening an investigation with the carrier where appropriate.

A carrier investigation may be required before Wove can determine whether replacement, repair, refund, or another remedy is available.

Packages Marked Delivered

If your tracking information shows that a package was delivered but you cannot locate it, please:

• check with household members;

• check with neighbors or building management;

• review the delivery location shown by the carrier;

• inspect alternate delivery locations around the property; and

• contact the carrier promptly.

You should also notify Wove as soon as possible so we can determine whether additional investigation is available.

Wove does not guarantee replacement or reimbursement for packages confirmed as delivered.

Damaged Shipments

Please inspect your package promptly upon delivery.

If the outer package appears damaged, opened, crushed, punctured, wet, tampered with, or otherwise compromised, photograph the package before opening it whenever possible.

If the jewelry or included materials appear damaged during shipment, contact Wove promptly and retain:

• the original shipping carton;

• all packing materials;

• shipping labels;

• photographs of the package; and

• photographs of the jewelry.

Do not discard packaging until the issue has been resolved.

Wove may require inspection of the jewelry before determining the appropriate remedy.

Delivery Delays

Carrier delays can occur because of circumstances beyond Wove's control.

These may include:

• weather;

• natural disasters;

• mechanical disruptions;

• holidays;

• labor disruptions;

• customs;

• security events;

• high-volume periods;

• transportation interruptions; or

• other carrier-related delays.

Wove is not responsible for consequential or indirect losses caused by shipping delays, including expenses related to proposals, weddings, travel, events, photography, accommodations, or other plans.

If your jewelry is needed for a specific date, please let us know before placing your order.

We will make reasonable efforts to accommodate important timing, but no delivery date is guaranteed unless Wove expressly confirms that guarantee in writing.

Expedited Shipping

Expedited shipping, where available, speeds up carrier transit only.

It does not reduce production, design, sourcing, inspection, or quality-control time unless Wove expressly agrees otherwise in writing.

Additional charges may apply.

International Shipping

International shipping may be available for select destinations.

Availability is determined on a case-by-case basis and may depend on:

• destination;

• order value;

• insurance availability;

• customs restrictions;

• carrier service;

• product classification; and

• applicable law.

International customers may be responsible for:

• customs duties;

• import taxes;

• VAT;

• brokerage fees;

• customs-processing fees; and

• other governmental charges.

Unless Wove expressly states otherwise, these charges are not included in the product price or shipping charge and are the customer's responsibility.

Wove does not control international customs processing and is not responsible for customs-related delays.

Refusal to pay applicable duties, taxes, or import charges does not automatically entitle the customer to a refund.

If an international shipment is returned to Wove because duties or taxes were not paid, any refund or credit, if available, may be reduced by shipping, insurance, customs, brokerage, return-shipping, or other costs incurred by Wove.

Customs Documentation

International orders must be declared accurately.

Wove will not:

• falsify customs forms;

• declare merchandise below its actual value;

• label a commercial purchase as a gift solely to avoid taxes or duties; or

• provide inaccurate documentation for customs purposes.

Restricted Destinations

Wove reserves the right to decline shipment to any destination where shipping would be unlawful, commercially unreasonable, uninsurable, or inconsistent with our security standards.

Return Shipping

Return eligibility is governed by Wove's separate Return & Exchange Policy.

Do not send jewelry back to Wove without first receiving authorization.

Jewelry sent without authorization may be refused or returned.

When Wove provides a prepaid shipping label, you must follow the provided packaging and shipping instructions.

If you arrange your own return shipment, you are responsible for ensuring that the shipment is properly packaged, tracked, and fully insured for its value.

Wove is not responsible for unauthorized return shipments that are lost, damaged, or underinsured in transit.

Warranty & Repair Shipping

Shipping related to warranty, repair, cleaning, inspection, resizing, or other service requests is governed by the applicable service or warranty terms.

Depending on the circumstances, the customer may be responsible for shipping, insurance, or service-related transportation costs.

Never ship high-value jewelry to Wove without first receiving instructions from our team.

Packaging

Wove jewelry is packaged to help protect it during transit.

Packaging styles, boxes, inserts, printed materials, and presentation materials may change over time and are not guaranteed to match photographs shown online unless expressly stated otherwise.

Fraud Prevention & Order Verification

For the protection of our customers and Wove, certain orders may be held for additional verification before shipment.

We may request confirmation of:

• identity;

• payment information;

• billing address;

• shipping address; or

• other order details.

A verification request does not necessarily indicate a problem with your order.

Wove reserves the right to delay, cancel, or decline shipment where we reasonably suspect fraud, unauthorized payment, identity theft, or other unlawful activity.

Changes to This Policy

Wove may update this Shipping Policy from time to time.

The version in effect when your order is accepted will generally apply to that order unless otherwise required by law.

Questions About Shipping?

If you have questions about an upcoming delivery, an existing shipment, or timing for a special occasion, please reach out to us.

Wove Made, Inc.
210 Hostetter Road
Manheim, PA 17545

hello@wovemade.com

We know the moment matters. Our goal is to make sure your Wove piece arrives securely, thoughtfully, and ready for everything that comes next. Thank You for choosing Wove.